Conditions for Returns
If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund depending on the product category and condition. Please see the detailed terms in the relevant category below.
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Etsymall.pk packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.